How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to our courier’s tracking portal.
 

Can I change or cancel my order?

Because we aim to process and pack orders as quickly as possible, we cannot guarantee modifications or cancellations once an order is placed. If you need to make an urgent change, please contact us immediately at info@univers.ph with your order number, and we will do our best to assist you before dispatch.

Where do you ship and how much does it cost?

We ship nationwide across the Philippines. Shipping costs are dynamically calculated at checkout based on your delivery address and the total volume of your order.
 

How long will it take for my order to arrive?

Delivery timelines depend on your location:

Metro Manila: 2–3 business days

Provincial: 3–10 business days
 

Please note: Deliveries are processed Monday through Friday, excluding public holidays. Peak seasons or severe weather conditions may cause minor delays.

What is your return policy?

We accept returns and exchanges within 7 days of the delivery date. To be eligible for a return, your item must be:

• Unworn, unused, unwashed, and unaltered.
• In its original packaging with all designer tags, security seals, and authenticity cards fully intact.
• Accompanied by the original receipt or proof of purchase.

Are there items that cannot be returned?

Yes. Due to hygiene and safety regulations, the following items are strictly non-returnable and non-exchangeable:

• Underwear and Intimates
• Swimwear
• Unsealed Personal Care, Cosmetics, and Fragrances
• Sale and Clearance Items

How do I initiate a return or exchange?

1. Email our support team at info@univers.ph with your order number and the reason for your return. If the item is damaged or defective, please attach clear photos.
2. Our team will review your request and provide shipping instructions or a return authorization within 24 business hours.
3. You will be responsible for shipping the item back to our Head Office or to any of our stores. We recommend using a trackable courier service.

Can I exchange an item at a physical Univers boutique?

Yes, but only after receiving prior confirmation from our online support team. Because our retail boutiques (One Rockwell, Greenbelt 3, etc.) carry varying inventory, our online team must verify stock availability at your preferred location before you visit.

Does Univers issue payment refunds? 

Yes, if there are no available items for replacement and the customer requests a payment refund instead. We also issue a Store Credit aside from a refund.

How does Store Credit work?

• Store credit is tied directly to your registered Univers Account once your return is processed and approved at our boutique or head office.
• Your store credit has no expiration date.
• It can be used seamlessly for any future purchase, both online at Univers.ph and offline across all physical Univers boutique locations.

What payment methods do you accept? 

We accept major credit and debit cards (Visa, Mastercard), GCash, Maya, and select alternative secure digital payment gateways at checkout. All transactions are fully encrypted and secure.